AWS connect documentation change
Summary
Added documentation for tracking agent acknowledgements of performance evaluations
Security assessment
New feature documentation for performance management without explicit security context
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 91cf13885..bbd83dec3 100644 --- a/connect/latest/adminguide/amazon-connect-release-notes.md +++ b/connect/latest/adminguide/amazon-connect-release-notes.md @@ -9 +9 @@ March 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesDecember 2024 Updates -We recommend subscribing to the RSS feed so updates to these notes are delivered to your Inbox. Click the **RSS** link (under the topic title **Release notes**) to subscribe. +We recommend subscribing to the RSS feed so updates to these notes are delivered to your Inbox. Click the **RSS** link (under the topic title **Release notes**), and then copy the URL (it ends with `doc-history.xml.rss`) into your RSS reader. For example, you can subscribe to an RSS feed in Outlook. @@ -12,0 +13,6 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### Track agent acknowledgements of performance evaluations + +You can capture and review agent acknowledgements of performance evaluations within Contact Lens. This helps you ensure that agents have reviewed evaluation feedback and understand performance expectations. Agents can acknowledge their review of performance evaluations within the Amazon Connect admin website, and add optional notes (for example, "reviewed and accepted feedback on being more empathetic towards angry customers"). Managers can then track agent acknowledgements, to confirm that agents are regularly reviewing the feedback on performance evaluations for improving their performance. + +For more information, see [Acknowledge performance evaluations in Amazon Connect](./acknowledge-evaluations.html). +