AWS partner-central documentation change
Summary
Added 14 new FAQ entries about AWS Partner Assistant including functionality, access methods, language support, limitations, and security/privacy handling
Security assessment
Added documentation about handling confidential information ('designed to safeguard user privacy' warning) and explicit guidance to avoid sharing sensitive data. However, there's no evidence this addresses a specific existing security vulnerability.
Diff
diff --git a/partner-central/latest/getting-started/faq.md b/partner-central/latest/getting-started/faq.md index 16dfe71da..5d4f57dff 100644 --- a/partner-central/latest/getting-started/faq.md +++ b/partner-central/latest/getting-started/faq.md @@ -5 +5 @@ -How do I open an AWS Support ticket?I'm locked out of AWS Partner Central. How do I get support?How do I register for AWS Partner Accreditations?How do I reset my AWS Partner Central password?How do I ensure that my Partner Scorecard registers my organization's AWS Certifications?How do I transfer my AWS certifications to a new AWS Partner Central account?What is the AWS Direct Connect program?Does AWS Partner Central support the Microsoft Edge Legacy browser?How do I pay the AWS Partner Network (APN) program fee?Can I access the AWS Management Console through AWS Partner Central? +How do I open an AWS Support ticket?I'm locked out of AWS Partner Central. How do I get support?How do I register for AWS Partner Accreditations?How do I reset my AWS Partner Central password?How do I ensure that my Partner Scorecard registers my organization's AWS Certifications?How do I transfer my AWS certifications to a new AWS Partner Central account?What is the AWS Direct Connect program?Does AWS Partner Central support the Microsoft Edge Legacy browser?How do I pay the AWS Partner Network (APN) program fee?Can I access the AWS Management Console through AWS Partner Central?What is AWS Partner Assistant?How do I access AWS Partner Assistant?Is AWS Partner Assistant always available?What languages does AWS Partner Assistant support?What can AWS Partner Assistant do?What can I ask AWS Partner Assistant?What issues should I not ask AWS Partner Assistant?Can AWS Partner Assistant provide personalized responses?Can partners use AWS Partner Assistant to change their account or services?How does AWS Partner Assistant handle confidential information?What happens if AWS Partner Assistant doesn’t understand my question?What should I do if AWS Partner Assistant isn't responding?What should I do if AWS Partner Assistant provides incorrect information?Can I turn off AWS Partner Assistant if I don't want to use it? @@ -32 +23,14 @@ This topic provides answers to the following questions about AWS Partner Central - + * What is AWS Partner Assistant? + * How do I access AWS Partner Assistant? + * Is AWS Partner Assistant always available? + * What languages does AWS Partner Assistant support? + * What can AWS Partner Assistant do? + * What can I ask AWS Partner Assistant? + * What issues should I not ask AWS Partner Assistant? + * Can AWS Partner Assistant provide personalized responses? + * Can partners use AWS Partner Assistant to change their account or services? + * How does AWS Partner Assistant handle confidential information? + * What happens if AWS Partner Assistant doesn’t understand my question? + * What should I do if AWS Partner Assistant isn't responding? + * What should I do if AWS Partner Assistant provides incorrect information? + * Can I turn off AWS Partner Assistant if I don't want to use it? @@ -204,0 +209,66 @@ You cannot access the AWS Management Console through AWS Partner Central. Sign i +## What is AWS Partner Assistant? + +AWS Partner Assistant is a generative AI-powered chatbot that helps partners find information and answer questions. + +## How do I access AWS Partner Assistant? + +AWS Partner Assistant is available to both AWS Partners and Marketplace sellers, but not Marketplace buyers. You can access the chatbot from any page through AWS Partner Central or AWS Marketplace Management Portal (AMMP). + +## Is AWS Partner Assistant always available? + +Yes. + +## What languages does AWS Partner Assistant support? + +Currently, AWS Partner Assistant supports only English, but it will support other languages in future releases. + +## What can AWS Partner Assistant do? + +The chatbot provides real-time answers and documentation summaries about AWS services, AWS Marketplace seller guidance, and AWS Partner programs, incentives, and benefits. The chatbot uses a library of published content that’s exclusive to partners. + +## What can I ask AWS Partner Assistant? + +The chatbot provides real-time answers and documentation summaries about AWS services, AWS Marketplace seller guidance, and AWS Partner Network programs, incentives, and benefits. The chatbot uses a library of published content that’s exclusive to partners. + +## What issues should I not ask AWS Partner Assistant? + +For issues that require in-depth troubleshooting, account verification, or access to sensitive data, contact AWS customer support directly. + +## Can AWS Partner Assistant provide personalized responses? + +Currently, AWS Partner Assistant provides only general information and guidance. It can’t generate creative content or perform tasks. If AWS Partner Assistant is unable to adequately answer your question, file a support ticket or submit feedback. The following are additional examples: + +**Do** | **Don't** +---|--- +Where can I find my tier renewal date? | When is my tier renewal date? +How do I enroll in a path? | Enroll us in the Software path. +How do I apply for the MSP program? | Can I apply for the MSP program? + +###### Note + +For account-related questions, partners must use existing [AWS support channels](https://aws.amazon.com/contact-us/). + +## Can partners use AWS Partner Assistant to change their account or services? + +No, but it can guide you on how to make these changes or direct you to support teams who can. + +## How does AWS Partner Assistant handle confidential information? + +AWS Partner Assistant is designed to safeguard user privacy and data, but we don’t recommend sharing sensitive information. + +## What happens if AWS Partner Assistant doesn’t understand my question? + +If AWS Partner Assistant can’t answer your question, try rephrasing it. Alternatively, it can guide you to a support team for assistance. In this scenario, submit thumbs-down feedback along with additional context, which will help us improve the chatbot’s performance. Optionally, you can provide structured feedback from a picklist of common categories. + +## What should I do if AWS Partner Assistant isn't responding? + +Try refreshing the page or restarting the application. If the issue persists, report the problem to our support team. + +## What should I do if AWS Partner Assistant provides incorrect information? + +If you believe AWS Partner Assistant has given you incorrect information, provide feedback at the end of your session using the thumbs-down option. + +## Can I turn off AWS Partner Assistant if I don't want to use it? + +AWS Partner Assistant is an optional feature. If you prefer not to use it, contact our support team. +