AWS connect documentation change
Summary
Updated language support matrix with added chat analytics capabilities and clarified regional limitations
Security assessment
Changes reflect expanded feature availability rather than security-related updates
Diff
diff --git a/connect/latest/adminguide/supported-languages.md b/connect/latest/adminguide/supported-languages.md index 45a6f06a6..6470e0ce1 100644 --- a/connect/latest/adminguide/supported-languages.md +++ b/connect/latest/adminguide/supported-languages.md @@ -127 +127 @@ Quick responses for chat and email contacts are available in English. -* Not available in instances in the Africa (Cape Town) AWS Region. +* Does not support chat analytics or sentiment analysis. In addition, this language is not available in instances in the Africa (Cape Town) AWS Region. @@ -131 +131 @@ Quick responses for chat and email contacts are available in English. -Languages | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Key highlights | Gen AI evaluations | Pattern match languages | Theme detection +Languages | Post-call analytics | Real-time call analytics | Real-time chat/Post-chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Key highlights | Gen AI evaluations | Pattern match languages | Theme detection @@ -134,3 +134,3 @@ Arabic (Gulf) | ✓ | | ✓ | ✓ | | | | | ✓ | -Catalan | ✓* | | | | | | | | ✓ | -Danish | ✓* | | | | | | | | ✓ | -Dutch | ✓* | | | | | | | | ✓ | +Catalan | ✓* | | ✓ | ✓ | | | | | ✓ | +Danish | ✓* | | ✓ | ✓ | | | | | ✓ | +Dutch | ✓* | | ✓ | ✓ | | | | | ✓ |