AWS connect documentation change
Summary
Simplified Contact Lens requirements for Amazon Q in Connect and updated section headers
Security assessment
Changes clarify feature requirements but contain no security vulnerability references or security feature additions
Diff
diff --git a/connect/latest/adminguide/integrate-q-with-guides.md b/connect/latest/adminguide/integrate-q-with-guides.md index d29911e92..53086a11f 100644 --- a/connect/latest/adminguide/integrate-q-with-guides.md +++ b/connect/latest/adminguide/integrate-q-with-guides.md @@ -151,7 +151 @@ Assign the following **Agent Applications** security profile permissions to the - * **Amazon Q in Connect - View** : Enables agents to search for and view content. They can also receive automatic recommendations during calls if Contact Lens conversational analytics is enabled. - -###### Note - -To use Amazon Q in Connect with calls, you must enable Contact Lens conversational analytics. Contact Lens conversational analytics real-time analytics is used recommend content that is related to customer issues detected during the current call. - -Contact Lens conversational analytics is not required to use Amazon Q in Connect with chats or to use Amazon Q in Connect self-service. + * **Amazon Q in Connect - View** : Enables agents to search for and view content. They can also receive automatic recommendations during calls if Contact Lens is enabled. Contact Lens is not required to use Amazon Q with chats. @@ -172 +166 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Use generative AI-powered self-service +Use generative AI-powered self-service with Amazon Q in Connect @@ -174 +168 @@ Use generative AI-powered self-service -Monitor Amazon Q in Connect +Customize Amazon Q in Connect