AWS connect documentation change
Summary
Simplified permissions documentation for Amazon Q access and removed specific requirements about Contact Lens conversational analytics
Security assessment
Changes focus on clarifying permission requirements and feature dependencies rather than introducing or modifying security controls. The update removes implementation details about Contact Lens requirements but doesn't address vulnerabilities or add new security features.
Diff
diff --git a/connect/latest/adminguide/assign-security-profile-q.md b/connect/latest/adminguide/assign-security-profile-q.md index daa480c4e..7050386d7 100644 --- a/connect/latest/adminguide/assign-security-profile-q.md +++ b/connect/latest/adminguide/assign-security-profile-q.md @@ -9,7 +9 @@ Assign the following **Agent Applications** permission to the agent's security p - * **Amazon Q - Access** : Enables agents to search for and view content. They can also receive automatic recommendations during calls if Contact Lens conversational analytics is enabled. - -###### Note - -To use Amazon Q in Connect with calls, you must enable Contact Lens conversational analytics. Contact Lens conversational analytics real-time analytics is used recommend content that is related to customer issues detected during the current call. - -Contact Lens conversational analytics is not required to use Amazon Q in Connect with chats or to use Amazon Q in Connect self-service. + * **Amazon Q - Access** : Enables agents to search for and view content. They can also receive automatic recommendations during calls if Contact Lens is enabled. Contact Lens is not required to use Amazon Q with chats. @@ -32 +26 @@ Monitor Amazon Q in Connect -Access Amazon Q in Connect in the agent application +Configure Language Support for Amazon Q in Connect