AWS connect documentation change
Summary
Removed section about configuring Amazon Q via admin website, updated link references for AI guardrails documentation, and standardized flow block naming conventions with 'Flow block in Amazon Connect' prefix
Security assessment
The change updates documentation about AI guardrails that filter harmful content, redact sensitive information, and prevent LLM hallucinations. While this describes security-related features, there's no indication of addressing a specific vulnerability.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 91cf13885..964ae1e9e 100644 --- a/connect/latest/adminguide/amazon-connect-release-notes.md +++ b/connect/latest/adminguide/amazon-connect-release-notes.md @@ -13,10 +12,0 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered -### Configure Amazon Q in Connect directly from the Amazon Connect admin website - -You can customize your Amazon Q in Connect experience directly from the Amazon Connect admin website. With this no-code approach, contact center administrators can configure AI agent behaviors, create or edit custom prompts and set appropriate guardrails. For example, users can update AI prompts when launching new products, adjust AI guardrails to filter inappropriate content, or refine AI agents. - -For more information, see [Customize Amazon Q in Connect](./customize-q.html). - -### Increased limit on number of routing criteria updates per queued contact - -Previously, routing criteria could be updated only up to three times while a contact was in queue. You can now update the routing criteria on a queued contact an unlimited number of times. However, if you update the routing criteria more than 3 times on a queued contact, only the latest 3 updates will be stored on the contact record and used to calculate metrics such as Step Expired % and Step Contacts Queued. To learn more, see [RoutingCriteria](./ctr-data-model.html#ctr-RoutingCriteria) in the contact record documentation. - @@ -198 +188 @@ Customer service agents can chat with Q for assistance in their native language -For more information, see [Set the language for Amazon Q in Connect](./configure-language-support-for-q-in-connect.html). +For more information, see [Configure Language Support for Amazon Q in Connect](./configure-language-support-for-q-in-connect.html). @@ -267 +257 @@ Amazon Q in Connect, a generative-AI powered assistant for customer service, sup -Amazon Q in Connect, a generative AI powered assistant for customer service, enables you to natively configure AI guardrails to implement safeguards based on their use cases and responsible AI policies. Contact center administrators can configure company-specific guardrails for Amazon Q in Connect to filter harmful and inappropriate responses, redact sensitive personal information, and limit incorrect information in the responses due to potential large language model (LLM) hallucination. For more information, see [Create AI guardrails for Amazon Q in Connect](./create-ai-guardrails.html). +Amazon Q in Connect, a generative AI powered assistant for customer service, enables you to natively configure AI guardrails to implement safeguards based on their use cases and responsible AI policies. Contact center administrators can configure company-specific guardrails for Amazon Q in Connect to filter harmful and inappropriate responses, redact sensitive personal information, and limit incorrect information in the responses due to potential large language model (LLM) hallucination. For more information, see [Use AI Guardrails for Amazon Q in Connect](./ai-guardrails-for-amazon-q-in-connect.html). @@ -3015 +3005 @@ Added the following flow blocks: - * [Wait](./wait.html) + * [Flow block in Amazon Connect: Wait](./wait.html) @@ -3017 +3007 @@ Added the following flow blocks: - * [Set disconnect flow](./set-disconnect-flow.html) + * [Flow block in Amazon Connect: Set disconnect flow](./set-disconnect-flow.html) @@ -3024 +3014 @@ Updated the following flow blocks for chat: - * [Play prompt](./play.html) + * [Flow block in Amazon Connect: Play prompt](./play.html) @@ -3026 +3016 @@ Updated the following flow blocks for chat: - * [Get customer input](./get-customer-input.html) + * [Flow block in Amazon Connect: Get customer input](./get-customer-input.html) @@ -3028 +3018 @@ Updated the following flow blocks for chat: - * [Store customer input](./store-customer-input.html) + * [Flow block in Amazon Connect: Store customer input](./store-customer-input.html) @@ -3030 +3020 @@ Updated the following flow blocks for chat: - * [Set recording and analytics behavior](./set-recording-behavior.html) + * [Flow block in Amazon Connect: Set recording and analytics behavior](./set-recording-behavior.html)