AWS connect documentation change
Summary
Added documentation for dynamic evaluation forms and updated routing proficiency features. Removed queue deletion documentation.
Security assessment
Changes describe feature enhancements for evaluation forms and routing logic without security context or vulnerability fixes.
Diff
diff --git a/connect/latest/adminguide/doc-history.md index 1d761394c..ddba8e774 100644 --- a/connect/latest/adminguide/doc-history.md +++ b/connect/latest/adminguide/doc-history.md @@ -12,0 +13 @@ Change| Description| Date +Dynamically update questions on an evaluation form| You can create dynamic evaluation forms that automatically show or hide questions based on responses to previous questions, tailoring each evaluation to specific customer interaction scenarios. For example, when a manager answers "Yes" to the form question _Did the customer try to make a purchase on the call?_ , the form automatically presents a follow-up question: _Did the agent read the sales disclosure?_ For more information, see [Step 4: Conditionally enable questions](https://docs.aws.amazon.com/connect/latest/adminguide/create-evaluation-forms.html#step-conditionally-enable-questions) in [Create an evaluation form](https://docs.aws.amazon.com/connect/latest/adminguide/create-evaluation-forms.html).| March 6, 2025 @@ -28 +29,2 @@ Evaluate agent performance for email contacts| You can evaluate agent performanc -Delete queues and routing profiles by using the Amazon Connect admin website| You can use the Amazon Connect admin website to permanently delete queues and routing profiles. For more information, see [Delete a queue](https://docs.aws.amazon.com/connect/latest/adminguide/delete-queue.html) and [Delete a routing profile](https://docs.aws.amazon.com/connect/latest/adminguide/delete-routing-profiles.html). | December 20, 2024 +Route to a specific range of agent proficiencies| Amazon Connect allows you to target a range of agent proficiency levels, such as from levels 1 to 3 for French. You can ensure each contact is matched to an agent with the right skill level to handle it, resulting in reduced contact transfers and lower handle times. For more information, see [Frequently asked questions ](https://docs.aws.amazon.com/connect/latest/adminguide/proficiency-routing.html#proficiency-routing-faq) on routing proficiencies.| December 20, 2024 +Exclude certain proficiencies during routing| Amazon Connect allows you to exclude certain proficiencies from consideration when using routing criteria for routing. You can use this to exclude or reserve niche skills. For more information, see [How routing criteria works](https://docs.aws.amazon.com/connect/latest/adminguide/set-routing-criteria.html#set-routing-criteria-how-it-works).| December 20, 2024