AWS connect documentation change
Summary
Updated documentation for Amazon Connect data type definitions, primarily adding punctuation for consistency and introducing new fields related to evaluation acknowledgements and item status.
Security assessment
The changes are focused on improving documentation clarity and adding new fields related to evaluation tracking and acknowledgements. There is no evidence of security vulnerabilities being addressed or new security features being documented.
Diff
diff --git a/connect/latest/adminguide/data-type-definitions.md index 4d57171f3..ab37ee402 100644 --- a/connect/latest/adminguide/data-type-definitions.md +++ b/connect/latest/adminguide/data-type-definitions.md @@ -331,16 +331,16 @@ instance_id | string | The identifier of the Amazon Connect instance. You ca -evaluation_id | string | primary key, ID of the evaluation to disambiguate multiple evaluations done of the call with the same form (by different evaluators) -item_reference_id | string | primary key - may represent form/ section/ sub-section/ question depending on type -item_type | string | Defines "Form/Section/sub-section/question or indicates a deleted record -contact_id | string | The ID of the contact being evaluated -evaluation_submitted_timestamp | timestamp | Timestamp when contact was evaluated -score | double | Score out of 1 - 10 for questions; score out of 100% for sections/ forms -weighted_score | double | Score adding up to 100% of form, e.g. 2 sections - one of 80, other out of 20 -automatic_fail | boolean | Boolean to indicate if automatic fail was applied -evaluator_id | string | user_ID of evaluator -numeric_answer | double | Value for question where answer type is numeric -answer_reference_id | string | for single select answer type -to_delete | boolean | Set to true if Form/Section/sub-section/question was deleted -disconnect_timestamp | timestamp | contact disconnect timestamp -initiation_timestamp | timestamp | contact initiation timestamp -user_id | string | user_id of person being evaluated -queue_id | string | queue_id of queue which contact was handled from +evaluation_id | string | primary key, ID of the evaluation to disambiguate multiple evaluations done of the call with the same form (by different evaluators). +item_reference_id | string | primary key - may represent form/ section/ sub-section/ question depending on type. +item_type | string | Defines "Form/Section/sub-section/question or indicates a deleted record. +contact_id | string | The ID of the contact being evaluated. +evaluation_submitted_timestamp | timestamp | Timestamp when contact was evaluated. +score | double | Score out of 1 - 10 for questions; score out of 100% for sections/ forms. +weighted_score | double | Score adding up to 100% of form, e.g. 2 sections - one of 80, other out of 20. +automatic_fail | boolean | Boolean to indicate if automatic fail was applied. +evaluator_id | string | user_ID of evaluator. +numeric_answer | double | Value for question where answer type is numeric. +answer_reference_id | string | for single select answer type. +to_delete | boolean | Set to true if Form/Section/sub-section/question was deleted. +disconnect_timestamp | timestamp | contact disconnect timestamp. +initiation_timestamp | timestamp | contact initiation timestamp. +user_id | string | user_id of person being evaluated. +queue_id | string | queue_id of queue which contact was handled from. @@ -348,8 +348,13 @@ channel | string | The method used to contact your contact center: VOICE, CH -contact_aggregation_timestamp | timestamp | Timestamp used for building aggregated agent, queue and weekly aggregation tables -evaluated_contact_with_status | string | The status of the evaluated contact evaluation. Valid Values: DRAFT | SUBMITTED -evaluation_source | string | Indicates the origin of the evaluation process. This field indicates whether the evaluation was performed manually, with the assistance of automation or entirely automatically (without human review prior to submission). Assistance of automation encompasses pre-configured automation to answer a question (for example, auto-filling an answer based on a Contact Lens category) or asking AI for assistance while evaluating the contact -resubmitted | boolean | Indicates whether the evaluation has been resubmitted. This field helps quickly identify evaluations which were resubmitted to perform audits of the evaluation process -evaluation_type | string | Helps distinguish between different types of evaluations, such as standard evaluations and calibration evaluations. This provides the ability to only include relevant types of evaluations while performing analysis, for example, only standard evaluations should be used to calculate the aggregated score of an agent -calibration_session_id | string | Holds a unique identifier for a calibration session. This field is essential for identifying evaluations associated with a calibration session -item_title | string | Column captures the title of the form item. This can be a form, section, subsection or question title depending on item_type -form_version | string | Indicates the version number of the evaluation form used. This field helps identify different versions of the evaluation form for analysis and reporting +contact_aggregation_timestamp | timestamp | Timestamp used for building aggregated agent, queue and weekly aggregation tables. +evaluated_contact_with_status | string | The status of the evaluated contact evaluation. Valid Values: DRAFT | SUBMITTED. +evaluation_source | string | Indicates the origin of the evaluation process. This field indicates whether the evaluation was performed manually, with the assistance of automation or entirely automatically (without human review prior to submission). Assistance of automation encompasses pre-configured automation to answer a question (for example, auto-filling an answer based on a Contact Lens category) or asking AI for assistance while evaluating the contact. +resubmitted | boolean | Indicates whether the evaluation has been resubmitted. This field helps quickly identify evaluations which were resubmitted to perform audits of the evaluation process. +evaluation_type | string | Helps distinguish between different types of evaluations, such as standard evaluations and calibration evaluations. This provides the ability to only include relevant types of evaluations while performing analysis, for example, only standard evaluations should be used to calculate the aggregated score of an agent. +calibration_session_id | string | Holds a unique identifier for a calibration session. This field is essential for identifying evaluations associated with a calibration session. +item_title | string | Column captures the title of the form item. This can be a form, section, subsection or question title depending on `item_type`. +form_version | string | Indicates the version number of the evaluation form used. This field helps identify different versions of the evaluation form for analysis and reporting. +acknowledgement_status | string | Acknowledgement status of the evaluation. Valid values: `ACKNOWLEDGED`|`UNACKNOWLEDGED` +acknowledger_id | string | `user_id` of the person who acknowledged the evaluation. +evaluation_acknowledged_timestamp | timestamp | Timestamp when the evaluation was acknowledged. +acknowledger_comment | string | Comment left by the user who acknowledged the evaluation. +item_disabled | boolean | The itemDisabled column indicates whether the item is in the disabled state at the time of submission from a condition defined in the evaluation form.