AWS connect documentation change
Summary
Restructured content about staffing groups and updated link text from 'Security profile permissions' to 'Assign permissions'
Security assessment
The changes improve content structure and update link text without addressing security issues or features
Diff
diff --git a/connect/latest/adminguide/scheduling-create-staffing-groups.md index ab5b1cf6d..1d3fbc655 100644 --- a/connect/latest/adminguide/scheduling-create-staffing-groups.md +++ b/connect/latest/adminguide/scheduling-create-staffing-groups.md @@ -9 +9,5 @@ ExampleCreate group and add staffAdd rules -A _staffing group_ is a group or team of agents who are skilled to take specific types of contacts. You add agents who need a schedule generated for them, and supervisors who manage agent schedules. You can also add rules that apply at the staffing group level, such as the minimum staff required and the minimum working hours per day or week for the group. If a user needs to view published agent schedules from the **Published** calendar view, then the user must be added as a supervisor within the specific staffing group. +A _staffing group_ is a group or team of agents who are skilled to take specific types of contacts. + +You add agents who need a schedule generated for them, and supervisors who manage agent schedules. You can also add rules that apply at the staffing group level, such as the minimum staff required and the minimum working hours per day or week for the group. + +If a user needs to view published agent schedules from the **Published** calendar view, then the user must be added to the staffing group as a supervisor. @@ -32 +36 @@ For example, you might create one staffing group named General Enquiry, and anot -For more information, see [Security profile permissions for forecasting, capacity planning, and scheduling in Amazon Connect](./required-optimization-permissions.html). +For more information, see [Assign permissions](./required-optimization-permissions.html). @@ -92 +96 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Create shift profiles +Create shift trade groups