AWS connect documentation change
Summary
Restructured and expanded documentation about permissions for forecasting, capacity planning, and scheduling in Amazon Connect. Added detailed sub-sections and specific permission requirements for various actions.
Security assessment
The changes primarily restructure and expand permission documentation without indicating any specific security vulnerabilities or incidents being addressed.
Diff
diff --git a/connect/latest/adminguide/required-optimization-permissions.md index d37ee7a22..10027c8d4 100644 --- a/connect/latest/adminguide/required-optimization-permissions.md +++ b/connect/latest/adminguide/required-optimization-permissions.md @@ -7 +7 @@ -Assign the following security profile permissions as needed to use forecasting, capacity planning, and scheduling: +Assign the following security profile permissions as needed to use forecasting, capacity planning, and scheduling. @@ -9 +9 @@ Assign the following security profile permissions as needed to use forecasting, - * **Approve** : Users with the Approve permission can view, create, edit, and approve time off requests. +###### Analytics and Optimization permissions @@ -11 +11 @@ Assign the following security profile permissions as needed to use forecasting, - * **Capacity planning** : This permission allows you to view and edit in capacity planning pages, including scenario and capacity plans. It also allows users to import future estimated shrinkage and available FTEs. + * **Forecasting** : Grants permission to view and edit in forecasting pages. For example, you can: @@ -13 +13 @@ Assign the following security profile permissions as needed to use forecasting, - * **Forecasting** : This permission allows you to view and edit in forecasting pages. For example, you can create, view, publish, and delete forecast groups and forecasts, import historical data from external applications, and more. + * [Create forecast groups](./create-forecast-groups.html) \- **Edit** permission is required. @@ -15 +15 @@ Assign the following security profile permissions as needed to use forecasting, - * **Individual schedule calendar** : This permission allows agents to view their schedule in their agent application. + * [Import historical data](./import-data-for-forecasting.html) \- **Edit** permission is required. @@ -17 +17 @@ Assign the following security profile permissions as needed to use forecasting, - * **Schedule manager** : This permission allows you to view and edit generated schedules from the schedule manager. The view permission also enables you to view historical schedule adherence metrics. (Note: You still need the View Metrics Permission in addition to this permission) + * [Create forecasts](./create-forecasts.html) \- **Edit** permission is required. @@ -19 +19,36 @@ Assign the following security profile permissions as needed to use forecasting, - * **Team schedule calendar** : After a schedule is published, this permission enables you to view or edit the published schedule. You can see the schedule calendar, but agents cannot. The view permission also enables you to view historical schedule adherence metrics. + * [Inspect a forecast](./inspect-forecast.html) \- **Edit** permission is required. + + * [Download a forecast](./download-forecasts.html) \- **Edit** permission is required. + + * [Override a forecast](./override-forecast.html) \- **Edit** permission is required. + + * [Publish a forecast](./publish-forecast.html) \- **Publish** permission is required. + + * **Capacity planning** : Grants permission to view and edit in capacity planning pages, including scenario and capacity plans. It also grants permission to import future estimated shrinkage and available FTEs. For example, you can: + + * [Create capacity planning scenarios](./capacity-planning-create-scenarios.html) \- **Edit** permission is required. + + * [Import estimated future shrinkage and available full-time employees](./upload-estimated-future-shrinkage.html) \- **Edit** permission is required. + + * [Create capacity plans using forecasts and scenarios](./capacity-planning-use-forecast.html) \- **Edit** permission is required. + + * [Review capacity plan output](./capacity-planning-review-output.html) \- **Edit** permission is required. + + * [Override a capacity plan](./override-capacity-plan.html) \- **Edit** permission is required. + + * [Download a capacity plan](./download-capacity-plan.html) \- **Edit** permission is required. + + * [Publish a capacity plan](./publish-capacity-plan.html) \- **Publish** permission is required. + + * **Forecast and schedule interval** : Grants permission to: + + * [Set the forecast and scheduling interval](./set-forecast-scheduling-interval.html). Grants access to the **Forecast and schedule interval** tab on the **Forecasting** page. + + * [Set the forecast and scheduling interval](./set-forecast-scheduling-interval.html). Grants access to the **Forecast timezone** tab on the **Forecasting** page. + + + + +###### Scheduling + + * **Schedule manager**. Grants permission to view, edit, and publish generated schedules from the Schedule manager. You can also import an agents time off balance to Amazon Connect @@ -23 +58,18 @@ Assign the following security profile permissions as needed to use forecasting, -You still need the View Metrics permission in addition to this permission. +You need the **View** permission and the **Analytics and Optimization** \- **Historical metrics** \- **Access** permission to view historical [Schedule Adherence metrics](./scheduling-metrics.html). + + * **Published schedule calendar** : + + * View - This option also enables the Time off requests - View option. + + * Edit - This option also enables the Time off requests - View Edit, and Approve options. + + * **Time off requests** \- **View**. Grants permissions to agents to view time off requests in the Time off Requests drawer. Users with the View permission can not create or approve time off requests. + + * **Time off balance**. Grants permission to agents to view and upload time off balances. Supervisors do not require this permission. + + + + +###### Agent Applications + + * **Agent application schedule calendar**. Grants permission to agents to **View** or **Edit** their schedule in their agent application. @@ -25 +77 @@ You still need the View Metrics permission in addition to this permission. - * **View** : Users with the View permission can view time off requests in the Time off Requests drawer. Users with the View permission can not create or approve time off requests. +They can accept or decline VTO